Changelog

Support tickets are now a conversation between you and a support agent.

Chat with support

• Open a ticket to see the original report and a message thread underneath
• Reply with text, images, or both. The conversation updates when you send
• Closed tickets stay readable. You cannot send new messages or edit the ticket until it is reopened

Images

• Attach up to 5 images per ticket (JPEG, PNG, GIF, or WebP, 5 MB each)
• Add images when you create a ticket, edit it, or send a message
• Tap an image to view it

Stay up to date

• Unread replies show a badge on your ticket list
• Status changes, assignee changes, and ticket edits appear as updates in the conversation

Edit your ticket

• Change the title, description, category, priority, and images on tickets you created (while they are open)
• Choose whether to announce those changes in the conversation